Cancellation and Refund Policy
www.ecopop.co.il – Transaction Cancellation Terms
These transaction cancellation terms are an integral part of the website's terms of use, which can be found -> here.
A user purchasing products from the operator through the website shall be entitled to cancel the agreement in writing from the date of the agreement until 14 days from the date of receipt of the products, or from the date of receipt of the product details document as legally required, whichever is later.
A user shall submit a notice of cancellation of the agreement in any of the ways listed below. In the cancellation notice, the user shall specify their name and ID number, and if the cancellation notice was given orally as stated below – they shall present a valid identification document, driver's license, or passport:
Orally – by phone: 09-8307030
By registered mail to the above address.
By email: contact@ecopop.life.
Special instructions for cancelling a transaction by a user who is a person with a disability, a senior citizen, or a new immigrant:
Definitions:
"Person with a disability" – as defined in the Equal Rights for Persons with Disabilities Law, 1998.
"Senior citizen" – anyone who has reached the age of 65.
"New immigrant" – anyone for whom five years have not yet passed since the date they received an immigrant certificate or an eligibility certificate as an immigrant from the Ministry of Aliyah and Integration.
"Eligibility certificate as an immigrant" – a certificate issued by the Ministry of Aliyah and Integration to someone found eligible for assistance as an immigrant according to the Ministry's procedures.
When engaging with a user who is a person with a disability, a senior citizen, or a new immigrant, the user may cancel the transaction within 4 months from the date of the agreement, from the date of receipt of the product, or from the date of receipt of the product details document as legally required, as applicable, whichever is later, provided that the transaction included a conversation between the operator and the user, including a conversation via electronic communication.
In the event of such a cancellation, the operator may require the user to present a document proving that they are a person with a disability, a senior citizen, or a new immigrant, and shall not demand any additional proof for the exercise of the right of cancellation as stated, except for a valid identification document, driver's license, or Israeli passport. The user shall present to the operator one of the following documents, as applicable, or send a copy thereof, including via electronic communication or facsimile:
A certificate given to the user by the state certifying that they are a senior citizen.
An immigrant certificate or an eligibility certificate as an immigrant;
A certificate indicating that the user is a person with a disability for a period exceeding six months, issued by an authority legally authorized to determine the existence of such a disability.
A certificate listed in the law regarding the cancellation of a transaction by a consumer who is a person with a disability, a senior citizen, or a new immigrant.
If a user cancels an agreement with the operator due to a defect in the products, due to a discrepancy between the products and the details provided to them according to law, due to non-delivery of the products on time, or due to any other breach of the agreement by the operator (hereinafter – "cancellation with cause") –
The operator shall refund to the user within 14 days from the date of receipt of the cancellation notice, the part of the transaction price paid by the user, cancel the user's charge for the agreement, and provide them with a copy of the charge cancellation notice as stated, and shall not charge the user any cancellation fees.
If the user received the products subject to the agreement, they shall make them available to the operator at the place where the products were delivered to them and shall notify the operator of this, and the same applies to any products the user received as a result of the agreement.
In the case of cancellation without cause (cancellation without reason) –
The operator shall refund to the user, within 14 days from the date of receipt of the cancellation notice, the part of the agreement price paid by the user, cancel the user's charge for the agreement, and provide them with a copy of the charge cancellation notice as stated, and shall not charge the user any amount, except for cancellation fees not exceeding 5% of the price of the product subject to the agreement, or 100 New Israeli Shekels, whichever is lower.
If the user received the product subject to the agreement, they shall return it to the operator at their place of business, and the same applies to any product the user received as a result of the agreement.
Products must be returned in their original packaging, undamaged, with the price tag attached (if one was supplied with the product), and unused!
The above provisions do not derogate from any right granted to the operator by law, nor from their right to claim damages due to a decrease in the value of the products as a result of significant deterioration in their condition.